crystal zihui
Customer service is bad, she was rude.
Location: Level 1, Unit Number #01-12
Quality products and services
LiHO TEA East Village brings Singapore's most popular bubble tea experience to the eastern region, representing one of 85+ outlets of the beloved chain established in 2017 by Royal T Group that revolutionized Singapore's bubble tea scene by introducing cheese tea (CheezHO) on a large scale while maintaining the authentic flavors and innovative combinations that have made LiHO a household name. The brand name "LiHO," meaning "How are you" in Hokkien dialect, reflects their commitment to friendly service and community connection, while their extensive menu featuring over 100 customizable drink combinations ensures that every customer can find their perfect bubble tea experience whether seeking traditional milk teas, refreshing fruit teas, or innovative specialty creations. This East Village location provides convenient access to LiHO's signature drinks for residents throughout the Bedok area who appreciate the consistent quality, creative flavors, and customization options that have established LiHO as Singapore's leading bubble tea destination for customers seeking both familiar favorites and exciting new taste experiences.
The comprehensive menu at LiHO TEA East Village spans multiple categories including their famous Signature Drinks like Cheese Tea and Avocado Smoothie, Brown Sugar Lover featuring brown sugar and black tapioca pearls with fresh milk, and premium selections like Da Hong Pao Milk Tea made from Oolong tea leaves with roasted taste and floral undertones alongside Earl Grey Milk Tea that combines traditional English tea with creamy milk textures. Their Avocado Series includes Golden Avocado blending creamy avocado with gula melaka sweetness and Brown Sugar Pearl Avocado that adds brown sugar pearls for textural variety, while Fruit Tea options feature Yakult Triple Peach with milky Yakult and juicy peach puree, Jasmine Green Tea with passion fruit, and seasonal combinations using mango, lychee, and other tropical fruits that celebrate Southeast Asian flavors. Popular toppings include tapioca pearls, lychee jelly, and aloe vera that customers can mix and match with their chosen tea base, milk preference, and sweetness level, creating personalized drinks that cater to individual taste preferences and dietary requirements while maintaining the authentic bubble tea experience that defines LiHO's reputation.
Strategically located within East Village's bustling food court environment, LiHO TEA East Village offers both dine-in and takeaway options alongside delivery services through various platforms that ensure customers throughout Singapore's eastern region can enjoy their favorite drinks whether visiting the mall or ordering from home and office locations. The outlet's convenient position makes it perfect for shopping breaks, quick refreshments during errands, or social gatherings with friends and family who appreciate sharing innovative bubble tea experiences, while their consistent operating standards and quality control ensure that every drink meets LiHO's exacting standards for taste, texture, and presentation. Whether craving classic milk tea combinations that honor traditional bubble tea culture, exploring innovative fruit tea blends that celebrate tropical flavors, discovering the unique appeal of cheese tea that balances sweet and salty elements, or customizing drinks with favorite toppings and sweetness levels, LiHO TEA East Village delivers authentic bubble tea excellence, creative innovation, and the friendly service that has made this chain Singapore's preferred destination for customers seeking premium bubble tea experiences that combine quality ingredients, expert preparation, and the social enjoyment that makes every visit memorable.
Based on 10 reviews
Out of 61 shops
Not enough ratings
crystal zihui
Customer service is bad, she was rude.
Xinn
drink was nice however when i picked up my 'self-pick up' order and there were two drinks, went back to give back second drink i didnt order. first reaction from the staff was "huh?" in a very fierce/unapproachable tone, i explained again and her next response was "orh ok" in yet the very fierce tone and just snatched back the drink. i get that she was busy with multiple orders but the reaction to my enquiry was not nice.
WCWD W.C
Poor manpower planning. Why put one person to man a store and he can't even go toilet? Really dumb. Customers waiting for that poor guy trying to fill the orders. But it's also very typical of f&b establishments. I won't be back for sure.
Lo'vyn Lai
I visit the shop twice a week. All the different service staff seem poorly trained and not familiar with the system, hence there tends to be a delay in the purchase. The worse is... My account is accidentally deleted. After I keyed in my number, the staff said she was at the "wrong part". She then proceed to switch to the right page on the system and asked me to key in my number again. Unfortunately, by then the account was deleted and I have lost all my points. I continued to buy from the shop, (and other Liho shops) a few more times without accumulating the points, each time reminding the staff to inform the management to help me recover the account. Nothing was done to date. I don't want to re-register and lose the points I've accumulated so far. Please help. 🙏
Sh Cheng
Easy, grab and go. 1st time trying, ordered their winter melon drink. Ready made jar from the chiller. Suggest no sugar as it is already sweet. Ok for a refreshing cuppa.
Gra Cious
Excellent staffs and friendly service! Downloading their app and had some hiccups but the staff is kind enough to wait and advice is given. Waiting time is acceptable. 👍🏻🤩 …
kai
Staff was kind and friendly and offered me various options to choose from regarding my taste, drink was also swiftly prepared and the place look extremely clean and up to standard
Caxene Onslaught
The lady who served us at 15 Apr, 7pm was so sweet and accommodating. She is definitely a great member for the team! The drinks were blended just nice compared to other branches. A 5/5 experience!
Mark Lim
Mimie had provided excellent customer service. Very kind to share with us and gave recommendations on all the different ingredients. Explained how the texture and taste was like. I made up my mind so quickly and enjoyed my drink very much! I had Green Milk Tea with White Jade! Amazing combination!
L
It’s not bad, even close to closing hour, their staff still pleasant and make drinks promptly, no bullsh!t bad attitude unlike other bbt shops. Earl grey milk tea very flavourful, pearls are nice but the price has increased to 80cents, must have been awhile already.
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